OCG Customer Privacy and Data Collection Policy
Customer Privacy and Data Collection Policy
OCG is committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your information when you visit our website.
What Personal Information We Collect
We may collect the following types of personal information:
Name
Contact details (email, phone number, address)
Business information (if applicable)
IP address and online activity data
Any other information you voluntarily provide via forms or communications
How We Collect Your Personal Information
We collect personal information through:
Direct interactions (e.g., contact forms, sign-up forms)
Automated means (e.g., cookies, web server logs)
Third-party sources (where permitted by law)
Use of Your Personal Information
We use your information to:
Provide, manage, and improve our services and website
Respond to inquiries and provide customer support
Send marketing materials (where consent is provided)
Comply with legal obligations
Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose it to:
Service providers assisting with our operations
Regulatory authorities if required by law
Other parties with your consent or as permitted by law
Security of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure, including secure storage and data encryption.
Access and Correction
You have the right to access the personal information we hold about you and request correction if it is inaccurate, incomplete, or out of date. Requests can be made by contacting us as provided below.
Cookies and Online Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. You can configure your browser to refuse cookies or alert you when cookies are used.
Overseas Disclosure
We will not disclose your personal information to overseas recipients unless required by law or with your consent. If we do, we will take steps to ensure your information is protected as required by the APPs.
Complaints
If you believe we have mishandled your personal information, you may Lodge a complaint with us via people@ocg.com.au. We will respond within a reasonable timeframe.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website, and the updated date will be reflected above.
Contact Us
For questions or requests regarding your privacy or this policy, please contact:
OCG
Suite 6, 8-14 Wharf Crescent
(02) 8201 3277