ASIC’s RG271 raises the bar on complaint handling across financial services. Learn how OCG designs end-to-end IDR frameworks, triage and categorisation, timeliness controls, QA, and systemic issue management, so you meet regulatory expectations, cut AFCA escalations, and turn feedback into better products and customer outcomes.

Privacy and open-data expectations are rising across Australia’s financial services sector. Discover how OCG helps institutions operationalise consent and customer rights, embed privacy-by-design, secure CDR data flows, and evidence effective controls across first- and third-party environments, delivering compliance, customer trust, and safe innovation.

ASIC’s enhanced breach reporting regime lowers reporting thresholds and tightens deadlines, creating significant challenges for financial services firms. Learn how OCG helps institutions design effective breach reporting frameworks, embed monitoring systems, and assure compliance to meet regulator expectations and protect reputation.

CPS234: Cyber Resilience for Financial Services. Cyber resilience is a board-level priority. Discover how OCG helps firms meet APRA’s CPS 234 requirements and protect critical assets from cyber threats.

Design and Distribution Obligations (DDO): Consumer-Centred Governance. ASIC’s DDO regime is reshaping product governance. Discover how OCG helps firms design defensible TMDs, monitor distribution, and align with consumer outcomes.

FAR in focus: What “reasonable steps” really means, how to align accountability with CPS 230/234 and DDO/IDR, and how OCG builds defensible frameworks, MI and evidence packs for APRA/ASIC expectations.

AUSTRAC Compliance & AML/CTF Risk Management: Learn the core obligations (CDD/KYC, transaction monitoring, SMRs), common pitfalls, and how OCG’s risk advisory and FRaS remediation strengthen governance, reporting quality, and technology-enabled controls for regulator-ready compliance.

Learn how APRA’s CPS 230 raises the bar on operational risk management and how OCG helps firms build resilience across governance, outsourcing, and risk frameworks.